RR: Flooring

WHAT TO EXPECT

We will work with you every step of the way to ensure your complete satisfaction and an optimal customer service experience:

Communication

We will guide you through the installation process via phone calls, texts, email, and live support, including scheduling, home preparation, and introducing you to your lead installer.

Installation

Your lead installer will review your *materials with you upon arrival to your home. After the installation and clean-up is complete, the lead installer will walk through the project with you to ensure your complete satisfaction.

* If your materials require acclimation, they will be delivered to your home in advance of installation.

CARPET CARE

REMOVING COMMON STAINS

Always address the affected area right away.
For an accident involving food, lift and remove the solid material with a utensil. Then, use a little water and blot. Use a small amount of detergent if necessary. Finally, thoroughly vacuum the area. Repeat if needed.
When using a spot removal solvent, choose products approved by The Carpet and Rug Institute of America. Test the product in an inconspicuous area of carpet first. If the color fades, consult a professional carpet cleaner.

CARPET MAINTENANCE

Vacuum carpet regularly so dirt does not become embedded.
Schedule professional cleaning annually.
Use scissors to clip snags. Never pull on them — you risk damaging the carpet.
If you experience extensive water damage, consult with a professional.

LAMINATE & WOOD CARE

BASIC MAINTENANCE

Use a dust mop, soft bristle broom or a vacuum cleaner compatible with hardwood and laminate to remove dust, dirt and loose particles regularly.
For slightly damp cleaning, spray a product specifically for hardwood & laminate onto a cotton, terrycloth, or microfiber mop. Do not clean with a wet-mop.
Be mindful of UV rays coming through windows that can cause flooring to fade, and use protective window coverings accordingly.

PREVENTING DAMAGE

Use acetone-based fingernail polish remover to remove difficult stains (like paint, oil, tar, or markers).
Wipe up spills and spots immediately with a hardwood or laminate flooring cleaner; applying directly to area. Do not spray cleaner directly on floor for general care.
Use ice to harden tough substances like wax or gum, carefully scrape with a plastic scraper or a credit card. Go over the area with a slightly damp cloth.

TILE CARE

GENERAL MAINTENANCE

Damp-mop your tile floor a minimum of once each week to reduce wear and tear from dirt and debris. Avoid cleaners with acid or bleach for basic maintenance.
Use sealants on grout joints only. Do not use wax-based cleaners and oil-based detergents. It is safe to use everyday multipurpose cleaners on GLAZED tile.
On UNGLAZED tile use solutions concentrated with a neutral PH for basic cleaning. Avoid cleaning agents that contain color.

TIPS FOR PREVENTING DAMAGE

Test scouring powders and sealants on a test area before cleaning the entire space.
Seal grout joints after installation. When cleaning, use products recommended for grout joints.
Rinse tile with clear water to remove any remaining cleaning solution.
Never use abrasives like steel wool or any scouring pads with metal on tile.

Flooring